HPM understands clients want access to policy services on their schedule, not ours.
HPM Insurance is pleased to offer you convenient access to your insurance documents through the HPM Client Portal powered by InsurLink. This secure service is available 24/7 from your computer, tablet, or mobile device.
| View and download policy documents | |
| Request policy changes | |
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Request proof of insurance (including certificates and binders) |
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Receive insurance documents securely |
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Send a question to your agent |
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Request a quote |
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File a claim from your desktop (not available on the mobile app.) |
How can clients access the HPM Client Center?
Protecting your information is one of our highest priorities. For security purposes, access to the HPM Client Portal is available by invitation only and must be initiated by HPM Insurance.
To request access, select the CLICK HERE button below. This will open an email to HPM Insurance. Please enter "Request Client Portal Access" in the subject line and include your name and/or business name in the message.
Once we receive your request, a member of our team will review it and send you an invitation if access is approved.
If you have any questions or would prefer assistance, please contact our office, and we'll be happy to help.
What do I do once I receive the invitation?
Once you receive your invitation email, click the activation link to set up your account. Please note that invitation links expire 15 days after they are sent. If your invitation expires before you activate your account, simply contact HPM Insurance, and we will send you a new one.
You only need to register once using the email address that received the invitation. After your account is activated, you can sign in anytime using that same email address and your password—there is no need to register again.
For easy access, we recommend saving the Client Portal as a Favorite or Bookmark in your web browser. You can also access the portal from any page on the HPM Insurance website by clicking the Client Portal icon at the top of the page, as shown below.
If you need assistance at any point during the registration process, please contact our office, and we will be happy to help.
What if I don't receive an email invite?
This usually means the email we have on file for you does not match the one you are using to log in. Please contact HPM, and we will be happy to update your information.
What if I have multiple accounts with HPM?
If you have a single account with multiple policies (such as home, auto, and umbrella insurance), all policies will appear within the Client Portal.
If you have multiple accounts—such as personal and business insurance, or multiple businesses under different entities—you can access them through the same portal, provided you accept the portal invitation for each account and use the same email address for all of them.
You can switch between accounts by selecting the account name at the top of the portal under the globe icon.
What if I don't want my personal insurance linked to my business insurance portal?
You can keep your personal and business accounts separate by using different email addresses for each account.
Who is InsurLink?
InsurLink is the platform that powers the HPM Client Portal and mobile app. It provides secure access to your insurance information and documents.
Why is Two-Factor Authentication required?
Protecting your personal information is a top priority. Two-Factor Authentication helps ensure that only authorized users can access your insurance information, providing an added layer of security and privacy.
Do I have to download the mobile app?
No. The Client Portal can be accessed through a web browser. However, the mobile app offers additional convenience, including the ability to view and download insurance ID cards.
If multiple members of your household would like access to the portal, let us know and we can send them their own portal invitations.
Contractors can also use the portal to request, receive, and access certificates of insurance while on the job site.
How do I download the mobile app?
Download the InsurLink app from your device's app store and sign in using your credentials. The app will look like this:
Can multiple users access my policies in the Client Portal?
Yes. If you would like additional users to access your insurance information through the portal, let us know, and we will send them an invitation.
For your protection, HPM Insurance will not grant portal access to anyone without the insured's authorization.
Can I pay my bill through the Client Portal?
For security reasons, bill payments cannot be made through the HPM Client Portal. However, you can access your insurance carrier's payment portal through our Companies We Represent page.
How will I know when a document has been added to the Client Portal?
You will receive an email notification whenever HPM posts a document to your Client Portal. Documents may include policies, renewals, certificates of insurance, binders, and other important insurance-related documents.
Because of the volume of documents we process, documents are not automatically uploaded to the portal. However, if you prefer to receive documents through the portal, please let us know.
Can I access the Client Portal if I have life, health or pet insurance through HPM?
At this time, life, health, and pet insurance policies cannot be linked to the Client Portal.
What if I don't want to use the HPM Client Portal?
That's completely your choice. HPM Insurance wants to communicate with you in the way that works best for you—whether that's in person, by phone, email, text message, or through the Client Portal.
If you previously enrolled in the portal and would no longer like your policies and documents available there, please contact us so we can update your communication preferences.
What if I already access my policies through the existing HPM Client Portal/GloveBox
HPM is always looking for ways to improve the client experience, and we believe InsurLink provides enhanced functionality and service. If there are documents you would like added to the new InsurLink Client Portal, please let us know.
What if I forget my Client Portal password?
HPM Insurance does not manage portal passwords. To reset your password, visit the Client Portal login page and select Forgot Password.
HPM Insurance is here for you!
The HPM Client Portal is not intended to replace the personal relationship you have with our team. You chose HPM because you value having a local, trusted insurance advisor by your side, and we encourage you to contact us whenever you have questions or need assistance.
The Client Portal is simply an extension of the service and support we provide. Because insurance needs don't always arise during normal business hours, the portal provides convenient access to information and services whenever you need them.
We greatly appreciate your business and hope you find the HPM Client Portal to be a valuable tool for managing your insurance.
